The terms of use went up on caserelief.net today, along with the privacy policy. Most people skip these, which is fair. But if you're in the middle of a legal fight you probably read fine print more carefully than most, so I tried to make them readable. Each page starts with a short version at the top before the legal wording.
The first thing it says is that CaseRelief isn't a law firm. It doesn't give legal advice and it doesn't decide whether your evidence will be accepted. It also tells you to talk to a lawyer or legal aid if you need advice, even if you're representing yourself.
Refunds depend on whether you've activated. If you haven't, it's a full refund within 30 days, no questions. If you have, you get a refund within 30 days if it doesn't work the way the website says on a supported Windows computer and we can't sort it out together. The free version keeps working whatever happens, and none of this overrides refund rights you have where you live. Your evidence files and exhibits belong to you.
The section I spent the most time on is about evidence. CaseRelief stamps each exhibit page with where the email came from and the date you pulled it. The terms are straight about what that stamp is. It's a record of what CaseRelief did when it made the file. Exported files are normal files, and anyone with access to them can edit them afterward.
Email can also be changed before it ever gets to CaseRelief, and there's no way for any software to tell. If the emails going in were faked, what comes out will faithfully copy the fake. So the terms cover both ends, and they finish with a plain warning that faking, changing or destroying evidence in a legal case is a serious offence pretty much everywhere.
I handle my own evidence the same careful way. I keep the originals exactly as I got them and do my reading and sorting and notes on copies. My notes point back to the originals and that's all they're for.
A few other things in there. Paralegals and lawyers can use it for client work, one license per person, and if a whole office wants it they can email support@caserelief.net. Pro will be sold to people in the US and Canada. The terms go by BC law, but if you're a consumer you keep your own local consumer protections and can still go to your local courts, small claims included. There's no forced arbitration.
They're both linked at the bottom of every page on the site.
– M